Notes from the team on EV charging operations.

Introducing Otto by GridLink

Today we're launching Otto: an autonomous charging reliability service by GridLink. Otto detects, diagnoses, fixes, and escalates issues that operators handle by hand today, across the chargers, software, and ticketing they already run. We built it the slow way. For the past year, although it wasn't the core part of our software business, we've also been running a network operations center for chargers. That meant watching live sessions, fielding driver complaints, and coordinating with charger