Stop paying for EV charger repair visits you don't need
A tenant reports a dead charger, a technician drives out, and the unit works when they get there. GridLink troubleshoots the fault first, clears what it can through the charging software you already have, and texts whoever reported it to walk them through the rest. A van only gets dispatched when the unit genuinely needs one.
Where a hundred charger faults actually end up
Workplace, retail, and multifamily charging carries the same faults as a highway network and almost none of the revenue to absorb them. Every service call is straight cost, and the expensive ones are the visits that find nothing wrong.
The person already standing there is the fastest technician you have
At a highway network nobody is on site. At a building, someone always is: a super, a facilities lead, the tenant who just found the charger dead. When the fix is physical but simple, that person can close it in the time it would take to open a service ticket, if somebody walks them through it.
Cleared remotely
Resets, retries, and configuration changes run through the management system you already have. The charger is checked before the ticket closes.
Nobody involved
Cleared by whoever is already there
When the fix is physical but simple, GridLink texts the person who reported it and walks them through it, step by step, any hour. This works on chargers with no network connection at all.
Breaker back on, charger powered up, tenant charging
Dispatched, already diagnosed
When it genuinely needs parts or hands, the ticket carries the cause, the evidence behind it, and the part when there is one. Your technician starts at the fix.
One visit, not a diagnostic trip
Which conversations run is set by your team and approved in advance. Anything outside them goes to a person, and every message and action is written back where your team already works.
That middle path is the one that matters at a building, and it is the one most reliability software does not have. It reaches faults no command can: a tripped breaker, a GFCI, a charger that was never networked in the first place. Otto runs it alongside your existing charge point management system rather than replacing it, and the first month is an observation window before it acts on anything.
If you also run public or workplace charging as a paid network, the public networks page covers the uptime reporting side of it.
Whatever you had installed, and whatever software is running it.
Questions site hosts ask
Across GridLink deployments, 60% of tickets are resolved with nobody dispatched. Connectors that stay locked after a session and authorizations that time out clear remotely on their own. Tripped breakers, GFCIs, and units that have gone quiet are different: no command reaches those, so GridLink texts whoever reported the problem and walks them through it instead. A super or a facilities lead with a phone closes most of them in a few minutes.
It is written for someone who has never opened a charger. The instructions are one step at a time, in plain language, and they stop and escalate the moment the answer stops matching the script. Nobody is asked to open a panel or touch anything live. If the next step is not safe for the person standing there, it becomes a dispatch.
GridLink tries the remote fix, then the guided one, and checks whether the charger came back after each. Only what survives both becomes a visit, and that ticket carries the cause, the evidence behind it, and the part when there is one. You stop paying for the trip that ends in no fault found.
The guided path does not depend on how many chargers you have, or on our having backend access to them. It works on non-networked units too. A handful of chargers across a few properties is the case it was built for, where the current cost of charging is whatever the service call happened to be that month.
Tell us what your last three service calls found.
Thirty minutes on your sites, your charging software, and the chargers your tenants keep reporting. The reliability calculator puts a number on the sessions those faults are costing you.